Customer Success Coach
Tiny Wood Stove is a small business serving the tiny living community with wood stoves, flue parts, accessories, and people to back it up. We’re passionate about simple, intentional living, and we spend our time supporting people building tiny, mobile, and unconventional living spaces. Have you seen those Tiny House shows on HGTV, and people building their homes out of old school buses or vans on Instagram? That’s some of the people we serve.
Our customer support staff are all remote employees, living in RVs, buses, and tiny homes throughout the country. We maintain a shop space in Hayden, Idaho for warehousing inventory, order fulfillment, and some light fabrication and tinkering.
Tiny Wood Stove exists to serve our customers, employees, and community. We serve our customers by providing valuable products, information, and support. We serve our employees by providing meaningful work that affords time and resources for living their dreams. We are passionate about the freedom that Tiny Living provides and helping our customers & employees on their freedom journey gives us deep purpose. We are driven to work hard, learn and grow. We are open to new ideas and feedback. We are light-hearted and have fun at work and play. We strive for work/life balance and we reach for our dreams.
WHO WE’RE LOOKING FOR
We’re looking for a member of the tiny living community who has experience using a small wood stove in their space to join our support team. You'll work directly with other tiny-living people to help plan their projects and check in on their progress.
The right candidate will be a good fit for our company culture/values, be a positive, outgoing “people person” who enjoys talking to new people at length about their projects, and gets fired up by helping someone get closer to living the life they want.
Accepting applications for future openings. This position reports to the Sales & Marketing Manager and provides remote phone and email support to customers.
Customer Success Coaches are self-starters, able to work independently with minimal supervision. Have reliable access to phone and email, as well as a reasonably quiet place to make phone calls.
What you'll do: sign on several days a week to have conversations with people by email or over the phone; have in-depth conversations with customers about the details of their projects and tiny space designs, guiding them to the best options for their specific situation; provide expert advice on stove selection, flue design, installation, and operation; and put on some music or a good movie to jam out semi-repetitive follow-up emails from time to time.
Hourly pay is $15 - $18 per hour depending on experience and qualifications. Weekly schedule and daily hours are flexible according to your needs but must be coordinated with your team leader to ensure we have coverage throughout the week.
10-20 hours per week to start. Available hours tend to increase in the Fall and Winter and decrease in the Summer due to the seasonal nature of wood stove sales. However, we're expecting the schedule to even out a bit in the future as we launch other product lines like the Throne composting toilet.
WORK: Phone and Email Customer Support
LOCATION: Fully Remote
SCHEDULE: Flexible, Make Your Own Hours
HOURS: 10-20 hrs/wk (Growth Potential)