At Tiny Wood Stove, we're a small group of tiny living people, working to help you with your own journey. Our store policies cover the most frequently asked questions about our standard operating procedures.
We're here to help, so feel free to contact us if you have questions or want to discuss a policy.
Our warehouse team works hard to get your order shipped to you as quickly as possible in the order it was received. If you have any special requests, you can always add them to the order comments or email us at firstname.lastname@example.org.
Because we're a small company, processing times for in-stock items can vary between 0 and 7 days from the date you placed your order, depending on how busy we are. Items that require modifications prior to shipping (such as stoves with enamel doors) can take up to 10 days to ship.
We ship most orders via FedEx Ground and USPS Priority from our shop in Hayden, Idaho 83835. Transit time varies depending on the destination. Orders shipping to the PNW typically take 2-3 days in transit. Orders shipping to the East Coast typically take 6-8 days. We'll send you a tracking number for your packages as soon as they ship so you can anticipate their arrival.
We offer free shipping to the lower 48 for orders over $1,000. The best way to meet the free shipping minimum is to order your stove and flue parts at the same time. Check out our flue parts calculator to build your flue system, or drop us a line at email@example.com for help.
If you are near Hayden, Idaho and would like to pick up your order in person, you can avoid the shipping charge by using the "local pickup" shipping option. Pickup hours are by appointment only. We'll email you when your order is ready to coordinate pickup, or you can contact us at firstname.lastname@example.org.
If your order qualifies for free shipping and you'd like to pick it up in person, we'll reimburse you the amount we would have paid to ship it when you pick up your order. Please write "hold for local pickup" in your order comments.
Items in new/unused condition may be returned for a refund within 365 days of delivery. Special order items and custom modified items (crimped, cut, painted, etc.) are non-returnable. Refunds will be processed via the original payment method.
Shipping cost is non-refundable and customer is responsible for return shipping.
To initiate a return or read the full return policy, please download our RMA form here.
You can cancel an item or an entire order for a full refund at any time before your package ships. Just send us a note to email@example.com and let us know what you'd like to cancel, and we'll take care of it for you.
We are often able to process cancellations the same day, but our support staffing and workload vary, so please allow at least two business days (Monday through Friday) for us to complete your request. If you send a request over the weekend, it may take until Monday or Tuesday before someone is available to process it.
Refunds are returned through the original payment method.
If you'd like to return an item that already shipped, please see our return policy for instructions. If you refuse a package on delivery, the cost of shipping will not be refunded.
In the event your stove or installation parts arrived damaged, we have 30 days from shipment date to file a claim. Please inspect your packages as soon as they arrive, and if you have any damage during transport please email us before this 30-day window with a brief description and pictures of any damage.
Please do not refuse your package. We pack our shipments in a way that is designed to protect the contents even while the crate or box may arrive damaged on the outside. Please receive and inspect your items, and then contact us if anything is damaged so that we can arrange for replacements as necessary.
Please ensure that the shipping address you provide is a secure place to receive your packages. We cannot assume responsibility for packages that are stolen after they are delivered, and insurance does not cover stolen packages.
If you would like us to ship your packages "signature required," please leave us a note in your order comments or drop us a line over email before your order ships.
Please make sure your Ship-To Address is correct. Carriers do not refund the shipping cost for undeliverable packages. We process returned undeliverable packages according to our return policy, and refund to your original payment method the amount paid less actual shipping cost. If you want us to re-ship, you can contact us before your return is processed and request an invoice for the cost to re-ship, or you can place a new order after your refund is processed.
Due to the high-demand for our products, we run out of stock fast. We try to keep items in stock as much as possible, but some of our products may be on backorder.
If you’d like to ensure the quickest delivery of a product, you can purchase an item on backorder. We require 100% payment upfront to reserve your order. When we get inventory back in stock, backorders will be fulfilled first in the order that they were received.
You are welcome to wait until we have products in stock to make your purchase, but items on backorder sometimes sell out before the shipment arrives.
We ship to Canada direct. Our store checkout calculates shipping prices for most populated areas of Canada. If you live somewhere particularly remote, especially somewhere only accessible by air, shipping may cost more than our estimate. Feel free to email us at firstname.lastname@example.org before you order if you want to verify the shipping cost.
Stoves are heavy and air freight is expensive, so we do not typically ship directly to locations outside of North America. However, if you live overseas, you can have an order over $1,000 shipped for free to a freight forwarding company inside the Continental United States. Then you would need to arrange with the freight forwarder for delivery of your items. Some of our international customers have reported having a good experience with Shipito.
If you are shipping to a freight forwarder, please tell us in your order comments so we can ensure all of your items are shipped together.
All international shipments are subject to customs duties and fees, which are not included in your shipping cost, and will be billed separately. All prices and shipping costs are reported in US Dollars.
Our store checkout calculates our best estimate for shipping cost to the more accessible areas of Alaska and Hawaii. If you live somewhere particularly remote, especially somewhere only accessible by air, shipping may cost more than our estimate. Feel free to email us at email@example.com before you order if you want to verify the shipping cost.
If you would like to place your order now and arrange for shipping later, you can use the "Pay Shipping Separately" option at checkout. We'll pack up your order and contact you with the dimensions and weights of the packages, and some suggestions for shipping.
If you live in Hawaii or a coastal area of Alaska, it can be cheaper to arrange your own barge service with a company like Lynden Transport. Select the "Ship to Barge Service" option to cover the cost of shipping to Lynden Transport in Seattle, or another barge service of your choice in the Lower 48. Free shipping applies to orders over $1,000 shipping to the lower 48. If you choose this option, you'll need to arrange final delivery directly with the barge service. The cost of the barge service is not included.
Tiny Wood Stove, LLC, collects certain information from you as you interact with us via email, phone, in person, and on our website. We want to keep your information safe, and only use your information for the purpose it was originally given. This policy describes how we collect and use your data, and how you can ask us to remove it.
Our website uses third party cookies to help us understand our traffic, serve ads, and to provide you with continuity as you browse our website and return later. If you turn off cookies on your browser, you should still be able to use the website, but it won't remember things like the contents of your cart.
Third party cookies used on tinywoodstove.com include:
- Google Analytics (Helps us to understand where our traffic comes from, and how people interact with our website.)
- Google Ads (Allows us to track results from ads that we buy, as well as display re-marketing ads to you across the internet. You can opt out of Google Ads here.)
- WordPress (Allows you to log in and leave comments.)
- WooCommerce (Manages your cart and the checkout process.)
- Affiliatewp (Helps us track referrals.)
If you fill out a contact form on our website, we'll collect information like your name, email, and details about your project. We'll use that information to contact you and offer assistance with your project. We may check in with you periodically to see how your project is going.
When you place an order from our website, we collect information required to fulfill the order such as your name, phone number, email, and billing/shipping address. We use this information to ship your order to you, provide tracking info, make sure your order arrived safely, and provide after-sale support.
We use third party payment processors (Stripe and Paypal), and do not store any of your financial information internally. Stripe and PayPal have their own respective privacy policies separate from ours.
Email and Other Communication
We keep copies of emails you send us and notes about phone calls and other interactions in your customer record, potentially forever. Knowing your customer history helps us serve you better when you contact us again in the future.
Sharing or Selling Data
We do not and will never sell your data. We do not and will never share your data with an outside organization without your explicit permission.
We share customer support resources across our small company, so people within Tiny Wood Stove working on another project (such as the Throne Composting Toilet) have the same access to your customer record.
How to Request Deletion of Data
If you would like us to remove your data from our records, just send an email to firstname.lastname@example.org with your request, and we will promptly honor your request.
Please be aware that removing all your data will mean we forget who you are, so any future interactions (emails, forms, orders) will trigger the creation of a new customer record.
"Do Not Track"
Tinywoodstove.com and affiliated websites do not alter its practices when it receives a "do not track" signal from your browser.
We do not specifically target our services at individuals in the EU, so we are not subject to the rules of the GPDR.