At Tiny Wood Stove, we're a small group of tiny living people, working to help you with your own journey. Our store policies cover the most frequently asked questions about our standard operating procedures.
We're here to help, so feel free to contact us if you have questions or want to discuss a policy.
We want you to feel confident buying from us. This is the "Dang! I just bought a stove and now it’s on sale!" policy.
- If an item you purchased drops in price or goes on sale within 30 days of the day your item ships, we are happy to honor the lower price.
- If you have an item on backorder and the price drops or the item goes on sale while you are waiting for the backorder to arrive, we are happy to honor the lower price.
- This policy excludes offers for any free merchandise.
Please contact us at email@example.com to request a price adjustment. Price adjustments must be requested within 30 days of your item shipping and within 30 days of the price change.
Except for the warranties expressly set forth in this agreement, Tiny Wood Stove LLC disclaims all other warranties, expressed or implied, including without limitation, any implied warranties of fitness for a particular purpose
Dwarf Stoves Warranty
5-year transferable limited warranty.
Tiny Wood Stove, LLC, warrants that your Dwarf Stove will be free of defects in materials or workmanship for a period of five (5) years from the date that the product left our facility. For any defects covered under this warranty, we will, at our discretion, repair or replace your item, or refund your money up to the full purchase price of the defective item.
This warranty does not cover malfunction due to misuse, abuse, or improper installation or maintenance; does not cover wear and tear on consumables like gaskets, firebricks, and glass; does not cover the cost of shipping; does not cover incidental, consequential, or indirect damages; and is limited in value to the original purchase price of the defective item.
Standard Flue Parts Warranty
5-year non-transferable limited warranty.
Tiny Wood Stove, LLC, warrants that your parts will be free of defects in materials or workmanship for a period of five (5) years from the date that the product left our facility. For any defects covered under this warranty, we will, at our discretion, repair or replace your item, or refund your money up to the full purchase price of the defective item.
This warranty only covers the original purchaser of the items, does not cover malfunction due to misuse, abuse, or improper installation or maintenance; does not cover the cost of shipping; does not cover incidental, consequential, or indirect damages; and is limited in value to the original purchase price of the defective item.
Ventis Parts Warranty
Ventis parts are covered by the manufacturer’s (Olympia Chimney Supply, Inc) limited lifetime warranty against defects in materials or manufacturer’s workmanship. Tiny Wood Stove, LLC does not offer any additional warranty on these items.
1- year non-transferrable limited warranty.
Tiny Wood Stove, LLC, warrants other items in our store that are not covered by any above warranty to be free of defects in materials or workmanship for a period of one (1) year from the date that the product left our facility. For any defects covered under this warranty, we will, at our discretion, repair or replace your item, or refund your money up to the full purchase price of the defective item.
This warranty only covers the original purchaser of the items, does not cover malfunction due to misuse, abuse, or improper installation or maintenance; does not cover wear and tear on consumables; does not cover the cost of shipping; does not cover incidental, consequential, or indirect damages; and is limited in value to the original purchase price of the defective item.
You may make a claim under this warranty by notifying us via email to firstname.lastname@example.org. To help speed processing of your claim, please include photos and a detailed description of the problem, as well as your original order number and current mailing address.
We ship via FedEx Ground and USPS from our shop in Hayden, Idaho 83835. If either of these carriers doesn't service your address, please let us know in the comments on your order.
Please make sure your Ship-To address is correct. Carriers do not refund the shipping cost for undeliverable packages. We process returned undeliverable packages according to our return policy, and refund to your original payment method the amount paid less the actual shipping cost. If you want us to re-ship, you can contact us before your return is processed and request an invoice for the cost to re-ship, or you can place a new order after your refund is processed.
Our warehouse team works hard to get your order shipped to you as quickly as possible in the order it was received. If you have any special requests, you can always add them to the order comments or email us at email@example.com.
Because we're a small company, processing times for in-stock items typically vary between 0 and 7 days from the date you placed your order, depending on how busy we are. in our busy season, typically from October-December, shipping times can sometimes increase to 10-14 business days. We'll send an email providing more clear processing timeframes once we place your order in our shipping queue. Items that require modifications prior to shipping can take additional time.
Transit time varies depending on the destination. Orders shipping to the PNW typically take 2-3 days in transit. Orders shipping to the East Coast typically take 6-8 days. We'll send you a tracking number for your packages as soon as they ship so you can anticipate their arrival.
We offer free shipping to the lower 48 for orders over $1,000. The best way to meet the free shipping minimum is to order your stove and flue parts at the same time. Check out our flue parts calculator to build your flue system, or drop us a line at firstname.lastname@example.org for help. Our shipping rates assume shipping via the least expensive option and in the fewest boxes. If you have special shipping requirements, we may invoice you for the price difference (if any) before your order ships.
If you are near Hayden, Idaho and would like to pick up your order in person, you can avoid the shipping charge by using the "local pickup" shipping option. Pickup hours are by appointment only. We'll email you when your order is ready to coordinate pickup.
You can cancel an item or an entire order for a full refund at any time before your package ships. Just send us a note to email@example.com and let us know what you'd like to cancel, and we'll take care of it for you.
We are often able to process cancellations the same day, but our support staffing and workload vary, so please allow at least two business days (Monday through Friday) for us to complete your request. If you send a request over the weekend, it may take until Monday or Tuesday before someone is available to process it.
Refunds are returned through the original payment method.
If you'd like to return an item that already shipped, please see our return policy for instructions. If you refuse a package on delivery, the cost of shipping will not be refunded.
We happily accept returns of new, unused items for a refund within 365 days of the date the item was shipped to you or you picked it up at our store. Non-returnable items include used or damaged items, special order items, "scratch and dent" items, and custom-modified items (crimped, cut, painted, etc). If a non-returnable item is received, it will be discarded and no refund will be issued.
The customer is responsible for return shipping expenses. We will send you a prepaid return label and deduct the cost of the label from your refund. Refunds will be credited to the original payment method. Please pack your items carefully. Insulated pipe is fragile and will arrive damaged if it’s not double-boxed. Items that arrived in a crate (stoves and stands) require heavy-duty packaging to arrive undamaged.
To initiate a return, please complete and submit the Return Authorization Request form at tinywoodstove.com/returns. We will email a prepaid shipping label to the address provided, let you know the return shipping cost that will be deducted from your refund, and provide instructions for shipping your return.
If we receive a package without a return authorization request, no refund will be issued.
Our return policy applies to new, unused items that you purchased and then decided you didn’t want or need. For refunds or replacements of items damaged in transit, see our policy on Damaged Shipments. For refunds or replacements of defective items under warranty, see our Warranty Policy.
Gift card returns will be refunded to the original form of payment, less a 3% deduction to cover credit card processing fees.
In the event your stove or installation parts arrived damaged, we have 30 days from shipment date to file a claim. Please inspect your packages as soon as they arrive, and if you have any damage during transport please email us before this 30-day window with a brief description and pictures of any damage.
Please do not refuse your package. We pack our shipments in a way that is designed to protect the contents even while the crate or box may arrive damaged on the outside. Please receive and inspect your items, and then contact us if anything is damaged so that we can arrange for replacements as necessary.
Please ensure that the shipping address you provide is a secure place to receive your packages. We cannot assume responsibility for packages that are stolen after they are delivered, and shipping insurance does not cover stolen packages.
If you would like us to ship your packages "signature required," please leave us a note in your order comments or drop us a line over email before your order ships.
Due to the high-demand for our products, we run out of stock fast. We try to keep items in stock as much as possible, but some of our products may be on backorder.
If you’d like to ensure the quickest delivery of a product, you can purchase an item on backorder. We require 100% payment upfront to reserve your order. When we get inventory back in stock, backorders will be fulfilled first in the order that they were received.
You are welcome to wait until we have products in stock to make your purchase, but items on backorder sometimes sell out before the shipment arrives.
We ship to Canada direct. Our store checkout calculates shipping prices for most populated areas of Canada. Our shipping rates assume shipping via the least expensive option and in the fewest boxes. If you have special shipping requirements, we may invoice you for the price difference (if any) before your order ships.
Stoves are heavy and air freight is expensive, so we do not typically ship directly to locations outside of North America. However, if you live overseas, you can have an order over $1,000 shipped for free to a freight forwarding company inside the Continental United States. See Forwarding Services below for details.
All international shipments are subject to customs duties and fees, which are not included in your shipping cost, and will be billed separately. All prices and shipping costs are reported in US Dollars.
Our store checkout calculates our best estimate for shipping cost to Alaska and Hawaii. If you live somewhere particularly remote, especially somewhere only accessible by air, shipping may cost more than our estimate. Our shipping rates assume shipping via the least expensive option and in the fewest boxes. If you have special shipping requirements, we may invoice you for the price difference (if any) before your order ships.
If you would like to place your order now and arrange for shipping later, you can use the "Ship to forwarding service" option at checkout. See Forwarding Services below for more details.
Forwarding your shipment
If you have a preferred forwarding service, we are happy to ship to them at an address within the lower 48 states.
- We will ship via FedEx ground to the address you provide. While we will package your order in as few boxes as possible and ensure that they all leave our warehouse on a single truck, we cannot guarantee that your order will be packaged in a single box, nor can we guarantee that all boxes will arrive to your forwarder on the same day. This may result in additional charges from your forwarding company which you will be responsible for.
- When we receive your order with “Ship to forwarding service” as the selected shipping method, we will email you back with an estimate of the weights and dimensions of your packages. You may need this to set up your forwarding service.
- We will wait to ship your order until you contact us to confirm how the shipping label should be addressed according to the directions given to you by the shipping forwarder. Returned or undeliverable packages are subject to our regular shipping policies.
- You are responsible for any paperwork required by your chosen forwarding company including but not limited to BOL and customs documentation if shipping outside the US.
- We DO NOT allow freight forwarding companies to pick up orders from our warehouse.
Forwarding to Alaska or Hawaii via Barge Service
If you have not used barge services before, we have had other customers use Alaska Marine Lines and Lynden Transport depending on what port you are nearest to. Contact the forwarding company to determine which ports they service for LTL (less than a full truckload) shipping.
Barge rates to ports in Alaska tend to run between $130 and $250 and the carrier will typically collect payment when you pick your items up from the port.
Forwarding outside the US
We’ve had folks successfully use Shipitto forwarding service for sending their order out of the US.
Note: These are not your only options for shipping forwarders. They are just a few we have had folks use in the past.
Tiny Wood Stove, LLC, collects certain information from you as you interact with us via email, phone, in person, and on our website. We want to keep your information safe, and only use your information for the purpose it was originally given. This policy describes how we collect and use your data, and how you can ask us to remove it.
Our website uses third party cookies to help us understand our traffic, serve ads, and to provide you with continuity as you browse our website and return later. If you turn off cookies on your browser, you should still be able to use the website, but it won't remember things like the contents of your cart.
Third party cookies used on tinywoodstove.com include:
- Google Analytics (Helps us to understand where our traffic comes from, and how people interact with our website.)
- Google Ads (Allows us to track results from ads that we buy, as well as display re-marketing ads to you across the internet. You can opt out of Google Ads here.)
- WordPress (Allows you to log in and leave comments.)
- WooCommerce (Manages your cart and the checkout process.)
- Affiliatewp (Helps us track referrals.)
This is a Google Analytics feature that collects information about website visits of signed-in Google users who have consented to the use of their Google accounts for ads personalization. Like the Google Analytics cookie, we use this product to help us better understand our traffic. If you're signed into a Google account, you can check or revoke your consent for ads personalization by visiting myadcenter.google.com. Google also offers an "opt out" browser add-on here, and suggests consumers wanting to opt-out of tailered ads complete the NAI Consumer Opt-Out.
If you fill out a contact form on our website, we'll collect information like your name, email, and details about your project. We'll use that information to contact you and offer assistance with your project. We may check in with you periodically to see how your project is going.
When you place an order from our website, we collect information required to fulfill the order such as your name, phone number, email, and billing/shipping address. We use this information to ship your order to you, provide tracking info, make sure your order arrived safely, and provide after-sale support.
We use third party payment processors (Stripe and Paypal), and do not store any of your financial information internally. Stripe and PayPal have their own respective privacy policies separate from ours.
Email and Other Communication
We keep copies of emails you send us and notes about phone calls and other interactions in your customer record, potentially forever. Knowing your customer history helps us serve you better when you contact us again in the future.
Sharing or Selling Data
We do not and will never sell your data. We do not and will never share your data with an outside organization without your explicit permission.
We share customer support resources across our small company, so people within Tiny Wood Stove working on another project (such as the Throne Composting Toilet) have the same access to your customer record.
How to Request Deletion of Data
If you would like us to remove your data from our records, just send an email to firstname.lastname@example.org with your request, and we will promptly honor your request.
Please be aware that removing all your data will mean we forget who you are, so any future interactions (emails, forms, orders) will trigger the creation of a new customer record.
"Do Not Track"
Tinywoodstove.com and affiliated websites do not alter its practices when it receives a "do not track" signal from your browser.
We do not specifically target our services at individuals in the EU, so we are not subject to the rules of the GPDR.